Failed water heater control board and great customer service from Airstream


Staff member
We were in Breckenridge, CO (Tiger Run RV Park - WOW) for a week of R&R. On the way there from Chicagoland, our propane water heater stopped working, but the electric heating element worked fine. I did some troubleshooting and found that the propane would lite, but not stay lit. I called Airstream and was on hold for about 5 minutes and talked to Casey in customer support. We went through what I had done to troubleshoot and she concluded the controller board went bad. She agreed to next-day a new board to me. I installed the new board and everything works as it should.

A big thanks to Airstream for great customer service!

Below are the two controllers side-by-side - bad one is on the right.